Change and Return Policy
60 days from when you receive your order
In-store: FREE
Returns via a shipping company:
Spain
Peninsula: 5.50€
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Balearic Islands: 8.50€
Portugal
Peninsular: 9.15
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Islands: €57
First exchange €2!
*For purchases made in mainland Spain.
Second exchanges in Spain and for all exchanges from Portugal:
Through a transport agency, these will have the same costs as a return. Exchanges made from the Balearic Islands, mainland Portugal, and Portuguese islands will have the same cost as a standard return.
Before you begin
Please ensure that the item is in perfect condition, with no signs of use, and with all accessories, original packaging, and tags included.
Once checked, go to the returns portal to manage the request.
1 - Fill out your application
2 - We will receive the product
For returns: the returned item will be inspected and a refund will be issued..
For exchanges: Once we have checked that everything is correct, we will send you the requested product.
If it is more expensive, we will send you a link or our bank details to pay the difference.
3 - We send your order
We will send your new item and a partial refund if its price is lower, or a full refund if it is a return.
*Shipping costs will not be refunded except in the case of a defective item. Orders shipped to any European country other than Spain and Portugal will be at the customer's expense for return shipping
Collapsible content
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Non-returnable products
Gift cards and products related to nutrition or intimate apparel, such as underwear and swimwear, are not eligible for exchange or return.
*Nutrition products cannot be exchanged or returned once shipped.
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How long will my refund take
-Leaving items in-store is free, and the purchase amount will be refunded within a maximum of 15 business days, using the same payment method used for the purchase and depending on your bank.
-For online returns, the purchase amount will be refunded once we have received and checked the returned item. The refund will be made using the same payment method used for the purchase, and the time it takes to receive the money will depend on each bank.
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Important information
IMPORTANT: When making your return or exchange, please note that it will be rejected if the product has been used, if the garments or soles of the sneakers show wear or dirt, if there is damage from improper use, fading, residues such as pills or lint, or any damage caused by external factors. The return will be rejected if you do not have the original box or if the box is damaged (e.g., if it has been written on, adhesive tape has been applied, or its label has been tampered with), and/or if the product does not have its original label. If the sneakers came with stickers or other promotional material inside the box, these must be included with the return. If the return is not accepted, the return shipping costs will be borne by the customer.
Returns or exchanges of discounted products.
If, when making the return, the purchase no longer meets the conditions of the promotion (for example, because you no longer meet the minimum purchase amount or the required number of items), we will recalculate the discount and the refund amount. The discount codes and promotions used on an order cannot be reused or reissued, even if you return all or part of the order.
Returns from other European countries.
For orders shipped to any European country other than Spain and Portugal, the return shipping costs are borne by the customer, who must arrange and pay for the return by their own means, using the carrier of their choice. We recommend using a service with tracking, as we cannot be held responsible for packages that are lost or damaged during return shipping. Once the item has been received and inspected, we will process the exchange or refund according to the conditions of this section.
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Defective items
If you encounter a defective item with a flaw or defect, it is important that you DO NOT process it as a return.
To process your warranty, you must follow these steps:
Returns and exchanges from the Canary Islands, Ceuta, Melilla, and the rest of the world.
Expenses in Canary Islands, Ceuta, Melilla and the rest of the world are assumed by the buyer; any transport costs are at their expense.
