Change and Return Policy
60 days from when you receive your order
In-store: FREE
Returns via a shipping company:
Spain
Peninsula: 5.50€
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Balearic Islands: 8.50€
Portugal
Peninsular: 9.15
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Islands: €57
First size exchange free of charge!
*For purchases made in mainland Spain.
Second exchanges in Spain and for all exchanges from Portugal:
Through a transport agency, these will have the same costs as a return. Exchanges made from the Balearic Islands, mainland Portugal, and islands will have the same cost as a standard return.
Before you begin
Please ensure that the item is in perfect condition, with no signs of use, and with all accessories, original packaging, and tags included.
Once checked, go to the returns portal to manage the request.
1 - Fill out your application
2 - We will receive the product
For returns: the returned item will be checked and a refund will be processed.
For exchanges: Once we have verified that everything is correct, we will send you the requested product.
If it is a higher price, we will send you a link or our bank details to proceed with the payment of the difference.
3 - We send you your order
We will send your new item and a partial refund if its price is lower, or a full refund if it is a return.
*Shipping costs will not be refunded except in the case of a defective item.
Collapsible content
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Non-returnable products
Gift cards and products related to nutrition or intimate apparel, such as underwear and swimwear, are not eligible for exchange or return.
*Nutrition products cannot be exchanged or returned once shipped.
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How long will my refund take
-Leaving items in-store is free, and the purchase amount will be refunded within a maximum of 15 business days, using the same payment method used for the purchase and depending on your bank.
-For online returns, the purchase amount will be refunded once we have received and checked the returned item. The refund will be made using the same payment method used for the purchase, and the time it takes to receive the money will depend on each bank.
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Important information
IMPORTANT: When making your return or exchange, please note that it will be rejected if the product has been used, shows deterioration or dirt on the garments or shoe soles, damage due to incorrect use, discoloration, has residues such as pilling or lint, or any damage due to external causes. The return will be rejected if it does not have the original box or if the box is damaged (if it has been written on, taped, or the label manipulated) and/or the product does not have its original label. If the shoes came with stickers or other promotional material inside the box, these must be included for the return. If the return is not accepted, the shipping cost of the return will be borne by the customer.
Returns or exchanges of products purchased with a discount: If, when making the return, the purchase no longer meets the promotion conditions (for example, because you no longer reach the minimum amount or the required number of items), we will recalculate the discount and the refund amount. Discount codes and promotions used on an order cannot be reused or reissued, even if you return all or part of the order.
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Defective items
If you encounter a defective item with a flaw or defect, it is important that you DO NOT process it as a return.
To process your warranty, you must follow these steps:
Returns and exchanges from the Canary Islands, Ceuta, Melilla, and the rest of the world.
Expenses in Canary Islands, Ceuta, Melilla and the rest of the world are assumed by the buyer; any transport costs are at their expense.
