Buying at Beurbanrunning.com is very easy:

1. Find your product

Use the search engine or browse through the categories and filters menu.

2. Choose the size and add it to your cart

On the product page, select your size and click Add to cart.

3. Check your cart

Access the shopping cart icon to view your items, modify quantities, or remove products.

4. Sign in or check out as a guest

- If you have an account, log in.

- If this is your first purchase, you can register or check out as a guest.

5. Choose your payment method

Choose from the available options (card, Bizum, financing, etc.)

6. Confirm your order

- Check that everything is correct and press Place order.

- You will see a confirmation on screen and receive an email with the details of your purchase.

In our online store, you can pay quickly and securely using the following options:

• Credit or debit card (except American Express or foreign cards) All transactions are encrypted for your security.
• Bizum, pay easily with your mobile.
• PayPal, shop online without sharing your banking details.
• Bank transfer, you will receive our details by email upon order confirmation. Your order items will be reserved for 3 days until payment is received.
• Financing with SeQura: Pay later: up to 7 days after shipment. Pay in installments: divide your purchase into 3, 6, 12, and 18 months, with a fixed monthly cost.

To check the status of your order, log in and go to My Account > Orders and click on the order number to see all the order details.

As soon as your order leaves our warehouse, we will send you an email with the tracking link so you can know where your order is at all times.

• Modification : Once the order is confirmed, it is not possible to make any changes. However, you can cancel it until the preparation stage.
• Cancellation : If you wish to cancel your order, you can contact us by phone at 652 658 476 or by email at info@beurbanrunning.com. You can cancel as long as your order is not yet being prepared or shipped and before it leaves our warehouse. If the order is already being prepared or shipped, we cannot cancel it internally, so you will need to receive and return the order.

Promotions and discount codes are valid only during the period indicated for each campaign and cannot be combined with each other or with other offers, unless otherwise specified.

Discounts are applied to the retail price of selected products and before shipping costs.

It is necessary to enter the corresponding code during the purchase process for the discount to be applied correctly.

At Be Urban Running, we reserve the right to modify or cancel any promotion, as well as to reject orders that make improper or fraudulent use of promotions or discounts.

How do I apply a discount code?

To apply a discount code, follow these steps:

1. Select the products you want and add them to your cart.
2. In the cart, you will see an option to apply your code, just above the "Checkout" button.
3. Type or copy the code and click "Apply." Once applied, you will see the discounted amount in the subtotal.
4. Proceed to the next step by clicking "Checkout."

Important: APP promotional codes are for single use. Brands such as NNORMAL, MAURTEN, 226ERS, and SANTAMADRE, and our gift cards are excluded.

Yes, if your order contains multiple items, they may be shipped from different warehouses and arrive in separate deliveries.

If you would like your order to arrive in a single package, you can email us with your request at info@beurbanrunning.com or send us a WhatsApp message to our Customer Service number 652 658 476

If the purchase is made after 12:00 p.m., the order will be processed the following business day.

To resolve any doubts or questions, you can call or send a WhatsApp message to Customer Service. Phone: 652 658 476

Our opening hours are

• Monday to Thursday from 9:00h to 15:00h
• Friday from 9:00h to 13:00h

You can also contact us through the contact form on our website or send an email to info@beurbanrunning.com.

We will be happy to answer all your questions and inquiries.

1. Add the product or products to the cart.
2. Enter your code at checkout and click Apply. You'll see the discounted amount in the subtotal.
3. Click on Make Purchase.

Conditions for the use of gift cards:

• The gift card is for single use only, so you must spend the full amount on the card in a single purchase. You can combine up to two cards in a single order.
• The purchase must be greater than the amount of the gift card.
• Non-refundable. Valid for 1 year from the date of purchase.

Yes. No promotional code or special discount can be used on NNormal, Maurten, 226ers, and Santamadre brands, nor on food supplements.

If you detect any incident (wrong or missing product):

1. Notify us by email within a maximum of 24 hours at devoluciones@beurbanrunning.com
   explaining the error and providing your contact phone number.
2. Once we verify the error, we will arrange for collection through a transport agency at no cost to you.
3. When we receive the product, we will send you the correct item or, if you prefer, you can cancel your order and receive a full refund, including any shipping costs applied.

If the item is out of stock, we will process a refund.

Important: the product must be unused to manage the exchange or return.

All our boxes have a security seal .
If the box is open or the seal is broken, do not accept the order and
Please let us know. We are not responsible if you receive it in that condition.

If the product has any defects or flaws, follow these steps.
steps:

Purchased online.

1. Send an email to devoluciones@beurbanrunning.com with photographs that clearly show the defect.
2. All information will be reviewed and sent to the brand to verify that it is a manufacturing error .
3. Our Customer Service department will contact you to let you know if the incident was accepted or denied.
4. If the return is accepted, we will process the exchange for the same model. If no size, color, or replacement is available, you will receive a voucher for the purchase amount to use on our website .

IMPORTANT: The photos must show the defect or flaw; the sole, side, tongue, and inner label of the shoe must be visible.

No discounts or flash promotions will be applied to the exchange.

Purchased in a physical store.

1. Take your product to the store where you bought it.
2. The product will be reviewed and sent to the brand to verify that it is a manufacturing error and not a misuse error.
3. We will contact you to let you know if the incident was accepted or denied.

If you have any questions, please contact our store.