Buying at Beurbanrunning.com is very easy:

1. Find your product

Use the search engine or browse through the categories and filters menu.

2. Choose the size and add it to your cart

On the product page, select your size and click Add to cart.

3. Check your cart

Access the shopping cart icon to view your items, modify quantities, or remove products.

4. Sign in or check out as a guest

- If you have an account, log in.

- If this is your first purchase, you can register or check out as a guest.

5. Choose your payment method

Choose from the available options (card, Bizum, financing, etc.)

6. Confirm your order

- Check that everything is correct and press Place order.

- You will see a confirmation on screen and receive an email with the details of your purchase.

In our online store, you can pay quickly and securely with the following options:

• Credit or debit card (except American Express or any other foreign card) All transactions are encrypted for your security.
• Bizum , pay easily with your mobile.
• Paypal , buy online without sharing your bank details.
• Bank transfer . You'll receive our details by email when you confirm your order. (The order is held for 3 days until payment is received.)
• Cash on delivery , pay in cash upon receiving your package (available only in mainland Spain, with an additional cost)
• Financing with SeQura : Pay later : up to 7 days after shipping. Pay in installments: divide your purchase into 3, 6, 12, or 18 months, with a fixed monthly cost.

To check the status of your order, log in and go to My Account > Orders and click on the order number to see all the order details.

As soon as your order leaves our warehouse, we will send you an email with the tracking link so you can know where your order is at all times.

• Modification : Once the order is confirmed, it is not possible to make any changes. However, you can cancel it until the preparation stage.
• Cancellation : If you wish to cancel your order, please contact us at info@beurbanrunning.com. You can cancel it as long as it is not yet being prepared or shipped and before it leaves our warehouse. If the order is being prepared or shipped, we cannot cancel it internally, so you will need to receive and return the order.

To apply a discount code, follow these steps:

1. Select the products you want and add them to your cart.
2. In your shopping cart, you'll see an option to apply your code. It's right above the "Checkout" button.
3. Enter or copy the code and click Apply. Once applied, you'll see the discounted amount in the subtotal.
4. Proceed to the next step by clicking on Make Purchase.

Yes, if your order contains multiple items, they may be shipped from different warehouses and arrive in separate deliveries.

If the purchase is made after 12:00 p.m., the order will be processed the following business day.

For any questions or concerns, you can call us or send a WhatsApp message to Customer Service: 652 658 476

Our opening hours are

• Monday to Thursday from 8:00 a.m. to 3:30 p.m.
• Friday from 8:00 a.m. to 2:00 p.m.

You can also contact us through the contact form on our website or directly at info@beurbanrunning.com.

We'll be happy to answer all your questions and concerns.

1. Add the product or products to the cart.
2. Enter your code at checkout and click Apply. You'll see the discounted amount in the subtotal.
3. Click on Make Purchase.

Conditions for the use of gift cards:

• The gift card is for single use only, so you must spend the full amount on the card in a single purchase. You can combine up to two cards in a single order.
• The purchase must be greater than the amount of the gift card.
• Non-refundable. Valid for 1 year from the date of purchase.

Yes. No promotional codes or special discounts may be used on NNormal, Maurten, and 226ers brands, or dietary supplement products.

Promotions and discount codes are valid only during the period indicated in each campaign and cannot be combined with each other or with other offers, unless otherwise specified.

Discounts are applied to the retail price of selected products and before shipping costs.

You must enter the corresponding code during the purchase process for the discount to be applied correctly.

At Be Urban Running, we do not reserve the right to modify or cancel any promotion without prior notice, as well as to reject orders that make improper or fraudulent use of promotions or discounts.

All our boxes have a security seal .
If the box is open or the seal is broken, do not accept the order and
Please let us know. We are not responsible if you receive it in that condition.

If you detect any issues (incorrect or missing product)
Don't worry, we'll fix it quickly:

1. Let us know
   by email within a maximum of 24 hours to devoluciones@beurbanrunning.com
   explaining the error and your contact phone number.
2. A
   Once we verify the error, we will send a courier to collect the
   This article is free for you.
3. When
   Once we receive the product, we will send you the correct item or, if necessary, the correct one.
   If you prefer, you can cancel your order and receive your refund.
   complete, including applicable shipping costs.

If the item is out of stock, we will process a refund.

Important: The product must be unused.
in order to manage the exchange or return.

If the product has any defects or flaws, follow these steps.
steps:

Purchased online.

1. Send an email to devoluciones@beurbanrunning.com with photographs that clearly show the defect.
2. All information will be reviewed and sent to the brand to verify that it is a manufacturing error .
3. Our Customer Service department will contact you to let you know if the incident was accepted or denied.
4. If the return is accepted, we will process the exchange for the same model. If no size, color, or replacement is available, you will receive a voucher for the purchase amount to use on our website .

IMPORTANT: The photos must show the defect or flaw; the sole, side, tongue, and inner label of the shoe must be visible.

No discounts or flash promotions will be applied to the exchange.

Purchased in a physical store.

1. Take your product to the store where you bought it.
2. The product will be reviewed and sent to the brand to verify that it is a manufacturing error and not a misuse error.
3. We will contact you to let you know if the incident was accepted or denied.

If you have any questions, please contact our store.