You have a period of 1 year for any return. You just have to click on the following link to access the returns form and fill out the necessary information so that we can make the exchange:

Access to the returns form

We will contact you to confirm the return.

Once received and checked, we will proceed to refund the purchase using the same payment method that you used for the purchase.

If the item is wrong, just send us an email to devoluciones@beurbanrunning.com explaining the error made in the message. Don't forget to tell us your contact phone number.

When we verify the error we will notify you and we will send you a carrier to pick up said item. Once received by us we will send you (free of charge) the correct item. If the wrong product is used, we will not be able to exchange or return it.

In these two cases, the exchange or return will have no cost and the customer will be able to decide whether to receive the correct product again or cancel their order and receive the full amount of their purchase, including shipping costs if applicable.

Also, in both cases the customer must wait for the approval of the exchange/return operation by BeUrbanRunning.

If the product is defective after a reasonable period of use, the customer will have to send us to devoluciones@beurbanrunning.com some photographs of the product, where the defect can be easily seen.

Once the email is received, the Customer Service Dept. will contact you to process the return or exchange of the product.

Due to health, hygiene and safety regulations, any used garment must be washed before sending it to us. If we receive a used garment without washing: We will NOT process your claim and we will contact you to tell us what steps to follow to return the garment. Since BeUrbanRunning.com will not assume any shipping costs in these cases.

You have the right to withdraw from this contract within a period of 1 year without the need for justification, as long as they are unused and in their original packaging.

The withdrawal period will expire 365 calendar days from the day on which you or a third party indicated by you, other than the carrier, acquired material possession of the last of the purchased goods.

To exercise the right of withdrawal, you must notify BND Sport Company, SL Avda. Novelda, 169 03206 Elche (Alicante), or via email info@beurbanrunning.com of your decision to withdraw from the contract through an unequivocal statement (for example, a letter sent by postal mail or email).

You also have the option of completing and electronically sending our withdrawal document to the email address indicated above. If you use this option, we will inform you without delay on a durable medium (for example, by email) of receipt of said withdrawal."

- Download Withdrawal Document

To comply with the withdrawal period, it is sufficient for the communication regarding your exercise of this right to be sent before the corresponding period expires. In order to exercise the Right of Withdrawal, you must return the purchased item to us in exactly the same conditions as it was delivered in the sale. Unopened or unsealed (in the case of those items that may suffer depreciation for this reason) and with the labels in the same place where they were.

Consequences of withdrawal:

In case of withdrawal on your part, we will return all payments received from you, excluding, if this occurs, those of the depreciation suffered by the good and/or its original packaging. We will proceed to make said refund using the same payment method used by you for the initial transaction. In case of voluntary return, the value of shipping and collection costs will be deducted. Either in the first return or in subsequent ones.

You can claim online through our Customer Service Department through the following email: info@beurbanrunning.com

In addition, you also have claim forms in our stores to carry out the process physically.