FREE SIZE EXCHANGE
The first size exchange or return is free for purchases made in the Peninsula and Balearic Islands.
The following exchanges and returns will have a cost of:
Peninsular Spain: € 3.95
Peninsular Portugal: € 9
Canary Islands, Ceuta and Melilla: Any transport cost will be paid by the buyer.
RETURNS FROM SPAIN
The first exchange is free for purchases made in the Peninsula and Balearic Islands.
Subsequent exchanges and returns will cost €3.95.
You have 1 year to exchange from the moment you receive your order.
RETURNS FROM REST OF THE WORLD
In case of change of size and / or return, transport costs are always paid by the buyer.
STEPS TO FOLLOW
Send us an email to firstname.lastname@example.org indicating
- The order reference.
- The reason for the exchange or return.
- Your telephone number.
- Pick-up address and pick-up time.
We will contact you
to confirm your details and collection. We will send a courier to collect the package.
We will receive the product
Once we have checked that everything is correct, we will send you the ordered product. If you purchase a higher priced product, we will send you a link to pay the difference.
We send you your order
We will proceed to send you your new order, a partial refund if the new order is a lower price or a full refund if it is a return.
For more information on exchanges and returns, please see our
IMPORTANT:When making your return or exchange please note that it will be refused if the product has been used, there is deterioration or dirt on the garments or sole of the shoes, damage due to incorrect use, fading, residue such as balls or lint or any damage due to external causes. The return will be refused if the box is damaged (if it has been written on, taped or its label has been tampered with) and/or the product does not have its original label. If the shoes were accompanied by stickers or other promotional material inside the box must be included for return. If the return is not accepted, the cost of the return shipment will be paid by the customer.
No returns or exchanges are accepted for products related to intimate apparel or hygiene, such as underwear, swimwear and face masks.